What this policy covers
This policy covers the NeonRoof website, WPF desktop launcher, community features, game library, marketplace, publisher tools, wallet-related platform features, and support systems. A game or third-party service available through NeonRoof may have its own privacy policy.
Information we collect
- Account information: email address, display name, authentication records, profile text, avatar, and account preferences.
- Community content: posts, chat messages, direct messages, uploaded images, reactions, friend and block relationships, and reports you submit.
- Store and library activity: claims, purchases, licenses, install requests, selected library folder, game activity, likes, and transaction status.
- Publisher information: studio and legal identity details, support links, submitted game metadata, builds, and verification documents required to review a publisher.
- Wallet and payment information: linked public wallet addresses and transaction references. Payment providers process card or banking details; NeonRoof does not intentionally store full card numbers.
- Diagnostics and security information: application version, operating-system and .NET versions, device name, last viewed section, crash details, IP address, browser or device information, and an optional screenshot when you send a report. Automatic launcher crash diagnostics are off by default and can be enabled or disabled in launcher Settings.
How we use information
We use information to operate accounts, deliver games and purchases, provide community features, prevent abuse and fraud, review marketplace submissions, respond to support requests, secure the platform, measure reliability, and meet legal obligations.
When information is shared
We share only what is reasonably needed with infrastructure, storage, image-hosting, email, analytics, payment, fraud-prevention, and distribution providers that help operate NeonRoof. Public profiles, posts, marketplace listings, reviews, and similar content are visible according to the feature being used. We may disclose information when required by law or to protect users, NeonRoof, and the public.
Storage, security, and retention
NeonRoof uses access controls, encrypted network connections, protected server secrets, and security logging. No system can guarantee perfect security. We retain information while it is needed for the account or service, to resolve disputes, prevent fraud, preserve transaction and moderation records, and satisfy legal obligations. Retention periods vary by record type.
Your controls
You can edit public profile information, manage community relationships, control optional crash diagnostics, and sign out from the platform. You may request export or deletion of eligible account data from Account and privacy controls, or request access and correction through NeonRoof Support. Some transaction, security, and moderation records may be retained when legally permitted or required.
Children
NeonRoof is not directed to children under 13. Do not create an account if you are under the minimum digital-consent age where you live. A parent or guardian should contact support if they believe a child provided personal information without appropriate permission.
Changes and contact
Material changes will be posted here with a revised effective date. Privacy questions and requests can be submitted through NeonRoof Support.