Official and NeonRoof help

FINAL FANTASY XIV Online (Free Trial) Support and Help

Q: Can NeonRoof fix a bug inside FINAL FANTASY XIV Online (Free Trial)?

NeonRoof investigates delivery and launcher problems. Bugs inside the game should also be reported to the official project.

Q: Where can I report an incorrect or unsafe listing?

Use the NeonRoof content report form and include the game name, the incorrect link or claim, and supporting evidence.

Get help with the FINAL FANTASY XIV Online (Free Trial) NeonRoof listing, library access, purchases, downloads, and launcher setup, or continue to the developer’s official support resources.

NeonRoof support

Problems with the NeonRoof side?

NeonRoof can help when FINAL FANTASY XIV Online (Free Trial) is missing from your library, a claim or payment is not recorded, the launcher cannot retrieve the game, a catalog link is broken, or information on this listing is incorrect.

Contact NeonRoof Support Report This Listing

Official project support

Questions about the game itself?

The developer or project maintainers are the best source for gameplay bugs, compatibility guidance, account systems operated by the game, mods, servers, and project-specific technical questions.

Open official FINAL FANTASY XIV Online (Free Trial) support Visit the official game website Open the official community

Quick checks

Before reporting a download problem

Check your library.Confirm that FINAL FANTASY XIV Online (Free Trial) appears on the NeonRoof account used in the Windows platform.
Confirm compatibility.Minimum: OS: Windows® 10 64 bit, Windows® 11 64 bit Processor: Intel® Core™i7-7700 or higher Memory: 8 GB RAM Graphics: NVIDIA GeForce GTX 970 or higher, AMD Radeon RX 480 or higher DirectX: Version 11 Network: Broadband Internet connection Storage: 140 GB available space Sound Card: DirectSound® supported sound card Additional Notes: System Requirements may be subject to change. If you are using a router, please set up your ports so that the below packets can pass through. [Ports that may be used] TCP：80, 443, 54992～54994, 55006～55007, 55021～55040 Internet and publisher account may be required; consult the official site for current requirements.
Restart after an API update.The platform should reconnect automatically; if it does not, report the connection status without signing out.
Include the exact error.A screenshot, time, Windows version, and launcher version help NeonRoof investigate faster.

Community help

Ask other FINAL FANTASY XIV Online (Free Trial) players

The NeonRoof community forum can help with general tips and player-to-player troubleshooting. Do not post passwords, payment details, private account information, or personal documents.

Open Player Forum Return to Store Page

Common questions

FINAL FANTASY XIV Online (Free Trial) support FAQ

Who supports FINAL FANTASY XIV Online (Free Trial)?

NeonRoof supports its catalog, account, payment, library, download, and launcher experience. The game developer or maintainers provide official product and gameplay support through the links above.

Can NeonRoof fix a bug inside FINAL FANTASY XIV Online (Free Trial)?

NeonRoof can investigate delivery and launcher problems. Bugs inside the game should also be reported to the official project so its maintainers can reproduce and fix them.

Where can I report an incorrect or unsafe listing?

Use the Report This Listing action above. Include the game name, the incorrect link or claim, and evidence that helps the catalog team verify the report.